IDC recently predicted that public cloud spending would reach US$266 billion in 2021. The race to the cloud is on to get the resilience, agility, and flexibility needed to deliver rapidly scalable IT services. Still, many companies worry about how they’ll get there.

The Forbes Technology Council summarized the biggest challenges C-level leaders see to success in the cloud. Among their top concerns are: “getting it right,” having “a defined strategy and business objectives, “dependable technological infrastructure” and “connecting legacy systems with cloud applications.”

Hot Potato

Many organizations overcome these C-level troubles by engaging a partner or service provider to get them to the cloud. That makes them your challenges. Now what?

The first mistake most organizations make is thinking that just knowing the basic infrastructure is enough to start migration. If you don’t know how this infrastructure relates to the business, then you can’t relate the cloud migration to “a defined strategy and business objectives.”

If you have a map of the applications and services, do you know the complete set of dependencies across applications? If you don’t have an accurate view of the IT estate from a business service perspective along with ALL dependencies, you’ll never get it right. So, who’s your customer going to blame when their services aren’t being delivered the way their customers and/or users require?

The Problem

Many service providers engaged in cloud migration projects use a complex set of network-oriented discovery tools, a configuration management database (CMDB), and interviews with application owners to build their maps. You know the drill. It’s all about spreadsheets and people who keep track of what apps they run in silos. It’s a risky scenario.

Even if your clients put this information in a neat CMDB format, it’s rarely complete and almost never completely accurate. In fact, according to analysts, 75% of CMDB projects fail to meet expectations. Out-of-date information will never provide a reliable baseline to move to the cloud. You need a secret weapon for speed, accuracy, and a complete view in near real time.

In fact, any service provider who has such a technology gains a definite competitive advantage against all other cloud migration and management services.

Discovery and Service Mapping 2.0

iQCloud provides a bridge for rapid, automated access to accurate and complete information that details your customer’s IT estate. You don’t need any special knowledge to get started. Simply run iQCloud, give it a few parameters to follow, and you’ll have an accurate and complete view of business services, applications and infrastructure components within the first hour. You can even use this information to populate any CMDB your customers use.

iQCloud’s automated discovery gives you one-click drill-down access to bottom-up sequential views and top-down services views. We call it “2.0” because there’s nothing else like it available. It uncovers opportunities for you and your customers to move ahead with cloud migration in ways they couldn’t see before.

Use it to build a long-term consultative relationship for your clients’ cloud journeys and a strategic partnership as you help them manage their hybrid multi-cloud estate going forward. iQCloud transforms your organization from just another a service provider to a strategic partner in your customers’ business success.

In my next blog in this series I’ll give some examples of how iQCloud is the basis for a host of services including disaster recovery and handling combined IT estates after mergers and acquisitions.

If you’d like to know more about how iQCloud can support services, please contact us and request a demo. You can also reach out to me directly to discuss partnership opportunities with your organization.

Fred is VP of Alliances at iQuate where he is responsible for building and executing the partner strategy across channel, MSPs, OEMs and Systems Integrators. He has extensive experience with building successful alliances at companies such as BMC Software, Ivanti, and ScienceLogic. Most recently he was CEO of a startup focused on the performance acceleration space. Fred is a thought leader having built thriving user communities and ecosystems, is widely published, and has a patent award.

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